Legal

Welcome to Pixllove our iOS and Android Mobile Applications (our “App”). These Terms of Service (the “Terms”) constitute a legal agreement between you and us governing the use of our App and our Services.

  1. ABOUT US

    1. We are Pixllove Social Media Applications Development And Management L.L.C of Office no 1 F01, Al Murar, Dubai, United Arab Emirates (“Pixllove”, “we”, “us”, or “our”).

    2. We operate Pixllove our iOS and Android Mobile Applications (our “App”),

    3. To contact us, please use info@pixllove.com, call us on +971 52 993 7054 or write to us at the above address.

    4. These Terms were last updated on Friday, 19th of April, 2024, and are the current and valid version.

    5. The Pixllove logo, marks, emblems and images are the copyright of Pixllove Social Media Applications Development And Management L.L.C. All Rights Reserved © 2024 Pixllove Social Media Applications Development And Management L.L.C.

    6. Our Privacy Policy, Terms and Conditions and End User License Agreement equally apply to your use of our App and forms part of these Terms.

  1. TERMS AND CONDITIONS

    1. The provisions set out in these Terms govern your access to and your use of our App and our Services and shall constitute a legally binding agreement between you and us. We may change such terms from time to time and shall notify you accordingly if we do. If you do not agree to such terms, you must not use our App.

    2. We reserve the right to, without any notice, explanation, or liability and in our sole discretion, refuse to allow you or suspend your access to our App or your Account at any time, or remove or edit content (including content submitted by you) on our App or on any of our affiliated websites (including social media pages).

    3. We reserve the right to change, modify, suspend, or discontinue any portion of the services, our App or any other products, services, affiliated websites (including social media pages) and/or other software provided by us in connection with any of the foregoing at any time. You agree that access to or operation of any of the foregoing may from time to time be interrupted or encounter technical difficulties.

    4. Save to the extent permitted by us in writing, you are not permitted to use, or submit any content to, our App or any of our affiliated websites to advertise, promote or market any products or services of any third party or yourself.

  1. ACCOUNT AND PASSWORD

    1. The services are provided via a dedicated account.

    2. You are responsible for keeping your account confidential.

    3. By registering for an Account which involves providing us with certain mandatory and voluntary information as required for a successful registration and using our App, you agree and acknowledge that:

      1. you have read the terms set out in these Terms and agree to be bound by and comply with them; and

      2. you must be at least 18 years of age.

    4. You are also responsible for any use of any account that you have access to, whether or not you authorized the use.

    5. You will immediately notify us of any unauthorized use of your accounts.

    6. You are solely responsible for any losses, damages, fees, or liability due to your lost, stolen, hacked or otherwise compromised account.

  1. ACCOUNT SUSPENSION AND TERMINATION

    1. We reserve the right, at its sole discretion, to suspend or delete at any time and without notice, user accounts which it deems inappropriate, offensive or in violation of these terms.

    2. We will determine, in our discretion, whether there has been a breach of our acceptable use requirements through your use of our App. When a breach of this agreement has occurred, we may take such action as we deem Appropriate.

    3. Failure to comply with these Terms constitutes a material breach of these Terms upon which you are permitted to use our App, and may result in our taking all or any of the following actions:

      1. immediate temporary or permanent withdrawal of your right to use our App;

      2. immediate temporary or permanent removal of any services rendered;

      3. issuance of a warning to you;

      4. legal proceedings against you for reimbursement of all costs on an indemnity basis (including but not limited to reasonable administrative and legal costs) resulting from the breach;

      5. further legal action against you; and/or

      6. disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

    4. We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem Appropriate.

  2. SUBSCRIPTIONS

    1. Access to certain premium features of our App requires payment of fees before you can access or use them (“Fees”). These Fees will be notified to you through the App and processes exclusively through our Payment Service Provider Stripe.

    2. Any Fees due in relation to your subscription must be paid by their due date for payment, as notified to you. Failure to make timely payment of the Fees may result in the suspension or termination of the services.

    3. Our Fees may be amended from time to time at our discretion. We will provide you reasonably advance written notice of any amendment of recurring Fees. Your continued use of a recurring subscription will constitute acceptance of the amended Fees.

    4. You shall be responsible for any applicable taxes (including any goods and services tax) under these Terms.

    5. All payments shall be made by using the payment methods specified. You acknowledge and agree that you are subject to Stripe’s Services Agreement. We shall not be liable for any failure, disruption, or error in connection with your chosen payment method.

    6. We must receive payment in full no later than the day on which such payment is required to be paid in immediately available and freely transferable funds, without any restriction, condition, withholding, deduction, set-off or counterclaim whatsoever.

    7. Unless otherwise notified in writing by us, termination of your Account for any reason whatsoever shall not entitle you to any refund of the Fees. If you cancel your subscription to our add-ins, you may continue to access your Account until the expiry of the subscription period in which the cancellation occurred.

    8. Your subscription can only be canceled directly with us, not via the Google Play Store and Apple App Store. Depending on the period selected by you, the subscription shall be automatically renewed for the same period, unless you cancel it within the specified period of 24 hours to the end of the respective period.

  1. REFUND POLICY

    1. We provide digital services, the following apply:

      1. All Sales Are Final. We do not offer refunds under any circumstances.

      2. No Returns or Exchanges. As we provide a digital service, so returns and exchanges do not apply. We do not offer any kind of returns or exchanges.

    2. In the unlikely event that you are experiencing or have experienced a technical error, please contact us with details and images of your experience so we can investigate the error and determine if a refund is owed to you. You must submit your request in writing within 7 days of the purchase date. (Requests should be sent using info@pixllove.com and include your name, contact information, and a detailed explanation of your reasons for requesting a refund.

  1. COOLING OFF (EU USERS)

    1. As an EU User, you have the legal right to cancel your contract for a digital subscription within 14 days without giving any reason. The cancellation period will expire after 14 days from the day of the confirmation of the contract.

    2. You expressly agree that we begin supply of the content (access to our Premium Features) as part of your subscription before the end of the 14 day cancellation period referred to in the previous paragraph. You also acknowledge that your legal right to cancel this contract as described in the previous paragraph will be lost when you access our App because, at that point, we will have begun the supply of the content to you as part of the subscription.

    3. To exercise your legal right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. a letter sent by post or email). If you use this option, we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by email) without delay. To meet the cancellation deadline referred to, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

    4. If you cancel this contract we will reimburse you all payment received from you. We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of the reimbursement.

  1. CHARGEBACKS

You agree to contact us prior to raising a request for a chargeback or any dispute with your bank or card issuer in relation to any Transaction. If you make a card payment through our website, and later dispute a legitimate charge by raising a chargeback without merit or legitimate reason (as determined at our sole discretion), whether fraudulently or otherwise, then we reserve the right to blacklist you by providing compelling evidence to refute your invalid chargeback request and or pursue legal action as the case may be.

  1. ADVERTISERS

    1. We allow advertisers to display their advertisements and links and other information in certain areas of our App.

    2. Advertisers take full responsibility for any advertisements placed in our App and any services provided or products offered through those advertisements.

    3. We simply provide the space to place such advertisements and links, and we have no responsibility over any advertisements placed in our App or other relationship with advertisers.

  1. CONTENT STANDARDS

    1. These content standards apply to any and all information and material which you post or upload on our App (“Contributions”).

    2. You must comply with the spirit of the following standards as well as the letter. The standards Apply to each part of any Contribution as well as to its whole.

    3. Contributions must comply with applicable law, in particular, the laws of any country from which they are posted.

    4. You shall be responsible for ensuring all Contributions are up-to-date, authentic, truthful and accurate. You shall be responsible for the origin of the Contributions and must ensure that you either have all ownership rights to the Contributions posted or all rights and/or consents or licenses allowing you to upload and post the Contributions to and on our App.

    5. Contributions must not:

      1. infringe any intellectual property right of any other person;

      2. be made in breach of any legal duty owed to a third party, such as a contractual duty, a duty of confidence or any duty arising under law;

      3. contain any material which is defamatory of any person, obscene, offensive, or inflammatory or promotes any illegal activity, discrimination, violence, or ill-will and hostility;

      4. be threatening or abusive, invade another’s privacy, or cause or be likely to cause annoyance, alarm, inconvenience or needless anxiety to any other person;

      5. be used to impersonate any person, or to misrepresent your identity or affiliation with any person;

      6. give the impression that they emanate from us, if this is not the case; or

      7. advocate, promote or assist any unlawful act or otherwise contain any material which is criminal in nature.

    6. You may use our App only for lawful purposes. You may not use our App:

      1. in any way that breaches any applicable local or international laws or regulations;

      2. in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;

      3. to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards as set out in our prevailing terms and conditions as amended from time to time; and

      4. to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

    7. You also agree:

      1. not to reproduce, duplicate, copy or re-sell any part of our App in contravention of the provisions of our Terms; and

      2. not to access without authority, interfere with, damage or disrupt:

      3. any part of our App;

      4. any equipment or network on which our App is stored;

      5. any software used in the provision of our App; or

      6. any equipment or network or software owned or used by any third party.

    8. We reserve the right to request that you amend or delete the Contributions if it is found that any of the Contributions posted by you is in contravention of this acceptable use policy.

    9. Where you choose to terminate your account with us, you may delete all previous Contributions made by you and retain a copy of the same.

    10. We operate a safe space for people to engage, share, and network. We operate a zero-tolerance policy with regards to the abuse of our service users or staff. Personal or targeted insults, threats, obscene and aggressive comments directed at other service users or at staff will not be tolerated. Users who persist in engaging in this way may be excluded from our services. Please report any abusive posts or incidences of cyber-bullying to our admin.

  1. UPLOADING CONTENT TO OUR APP

    1. You irrevocably and unconditionally represent and warrant that any of your content uploaded to our App complies with our Privacy Policy, with the UAE`s Federal Decree Law No. 45 of 2021 (“Law No. 45”) and the EU’s General Data Protection Regulation (GDPR) and any other applicable laws.

    2. You are fully responsible for your content uploaded to our App. We will not be responsible, or liable to any third party, for:

      1. the content or accuracy of any content or data uploaded by you, by us on your behalf, or any other user of our App; or

      2. the loss of any content or data provided to us by you. You should keep a record of all such content and data.

    3. We will only use the content uploaded by you for the purposes of carrying out the services, carrying out our obligations in this Agreement and any other purpose expressly set out in this Agreement or otherwise agreed between us. We will not otherwise disclose or distribute the content uploaded by you, save for when required by law, a court of competent jurisdiction or any governmental or regulatory authority.

    4. We may use the content uploaded by you for the purpose of data analytics or to implement artificial intelligence or machine learning. Any such content shall be anonymized and used only for the purposes of improving the services and our response to users of the App.

    5. We have the right to disclose your identity to any third party claiming that any content posted or uploaded by you to our App constitutes a violation of their rights under applicable law.

    6. We have the right to delete any content uploaded to our App if, in our opinion, it does not comply with the content standards set out.

  1. CONTRIBUTION LICENSE

    1. By posting your Contributions to any part of the App or making Contributions accessible to the App you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.

    2. We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights, or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the App.

    3. You are solely responsible for your Contributions to the App, and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

    4. We have the right, in our sole and absolute discretion,

      1. to edit, redact, or otherwise change any Contributions;

      2. to re-categorize any Contributions to place them in more Appropriate locations on the App; and

      3. to pre-screen or delete any Contributions at any time and for any reason, without notice.

    5. We have no obligation to monitor your Contributions.

  1. END OF LIFE

We reserve the right to End-Of-Life (EOL) the Service at our sole discretion and shall provide 3 months notification of such EOL event. If you prepaid Fees for a service which is subject to EOL, we will use commercially reasonable efforts to a) transition you to a substantially similar Service or b) upon our express written agreement, ensure the Service availability, without uptime guarantee or test bug fixes, patches, or enhancements to the Services.

  1. SERVICE LEVELS AND SUPPORT

    1. During the Subscription Term, we shall render all commercially reasonable efforts to provide technical support to assist you in using our App and the Services. The total amount of technical support provided by us shall be governed under the fair use principle.

    2. We have no obligation to provide any support:

      1. for anything other than our Services;

      2. if you or a third party has altered or modified any portion of the Services;

      3. if you have not used the Services in accordance with the documentation or instructions provided by us;

      4. to anyone other than you.

    3. The response time for contacts concerning technical support made by you will not exceed 72 hours. If the response time exceeds 72 hours, we will present you with a technical justification and define a new deadline for carrying out and completing the support service.

  1. PROPRIETARY RIGHTS

    1. You acknowledge and agree that we own all intellectual property rights in our App. Except as expressly stated herein or our Terms and Conditions and End User License Agreement, this agreement does not grant you any rights to, or in, patents, copyrights, database rights, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licenses in respect of our App.

    2. You confirm that you have all the rights in relation to our App that are necessary to grant all the rights it purports to grant under, and in accordance with, these Terms.

  1. LIMITATION OF LIABILITY

    1. We are not liable for the completeness, accuracy or correctness of any information uploaded on our App and any related content. You expressly agree that your use of the services and our App, is at your sole risk.

    2. You agree not to use the services, our App and the related content for any resale purposes, and we have no liability to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with these Terms (including but not limited to the use of, or inability to use, the services, our App or any other website or software) for:

      1. loss of profits, sales, business, or revenue;

      2. business interruption;

      3. loss of anticipated savings;

      4. loss or corruption of data or information;

      5. loss of business opportunity, goodwill or reputation; or

      6. any other indirect or consequential loss or damage.

    3. Nothing in these Terms shall limit or exclude our liability for:

      1. death or personal injury resulting from our negligence;

      2. fraud; and/or

      3. any other matter in respect of which we are prohibited under applicable law from limiting or excluding our liability.

    4. Our App is not intended to serve a record-keeping function and we shall not be liable for any loss of data or content.

    5. These Terms set out the full extent of our obligations and liabilities in respect of the supply of the services and our App. Except as expressly stated in these Terms, there are no conditions, warranties, representations or other terms, express or implied, that are binding on us. Any condition, warranty, representation or other term concerning the supply of the services and our App which might otherwise be implied into, or incorporated in, these Terms whether by statute, common law or otherwise, is excluded to the fullest extent permitted by law.

  1. INDEMNITY

You agree to indemnify and hold us, our related, and our respective directors, officers, employees, agents and representatives, independent contractors, licensees, successors and assigns harmless from and against all claims, losses, expenses, damages and costs (including but not limited to direct, incidental, consequential, exemplary and indirect damages), and reasonable legal fees, resulting from or arising out of your act, default or omission, whether in your use of our App, services, and/or any websites or software in relation thereto or otherwise, and whether in respect of your breach of these Terms or any laws or regulations or otherwise.

  1. OTHER IMPORTANT TERMS

    1. We may transfer our rights and obligations under these Terms to another organization, but this will not affect your rights or obligations under these Terms.

    2. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

    3. No joint venture, partnership or agency or employment relationship has arisen by reason of these Terms.

    4. These Terms and any document expressly referred to in it constitutes the entire agreement between us.

    5. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

    6. Each of the conditions of these Terms operates separately. If any court or competent authority decides that any of them are unlawful or unenforceable, the remaining conditions will remain in full force and effect.

    7. These Terms, its subject matter and its formation, and any other disputes or claims in connection therewith, are governed by the laws of the UAE. In the event of any such disputes or claims in connection with these Terms, you agree to first engage in good faith discussions with us to resolve such dispute or claim. If such dispute or claim is not resolved within sixty (60) days, we both irrevocably submit to the exclusive jurisdiction of the courts of Dubai.

This Cookie Policy applies to www.pixllove.com and www.pixllove.de operated by Pixllove Social Media Applications Development And Management L.L.C of Office no 1 F01, Al Murar, Dubai, United Arab Emirates (“Pixllove”, “we”, “us”, or “our”).

We are acting as the data controller in accordance with the UAE`s Federal Decree Law No. 45 of 2021 (“Law No. 45”) and the EU`s Privacy and Electronic Communications Directive (“PECD”).

If you have any questions about Cookies or about data protection in general, you can reach us using info@pixllove.com, call us on +971 52 993 7054 or write to us at the above address.

WHAT ARE COOKIES?

Cookies are small text files that are placed on your device by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The use of cookies is now standard for most websites.

THE COOKIES WE USE

We use three categories of cookies on our sites:

  • Necessary Cookies

These cookies are necessary for the website to operate. Our website cannot function without these cookies and they can only be disabled by changing your browser preferences.

  • Analytical/Performance Cookies

These cookies allow us to measure and report on website activity by tracking page visits, visitor locations and how visitors move around the site. The information collected does not directly identify visitors. We drop these cookies to help us analyze the data.

  • Marketing & Social Media Cookies

Marketing cookies help us provide you with personalized and relevant services or advertising, and track the effectiveness of our digital marketing activities. Social media cookies are set by a range of social media services that we have added to the site to enable you to share our content with your friends and networks. They are capable of tracking your browser across other sites and building up a profile of your interests. This may impact the content and messages you see on other websites you visit.

We utilize cookies, and other online identification technologies such as web beacons, or pixels to provide users with an improved user experience.

ANALYTICS

Google Analytics

We use Google Analytics provided by Google, on our website. Google Analytics also uses cookies to enable our website to analyze how users use our website across multiple devices. The information generated by the cookies about your use of our website is transmitted to and stored by Google. The following data is processed through the use of Google Analytics: i) 3 bytes of the IP address of the called system of the website visitor (anonymized IP address), ii) the website called up, iii) the website from which the user reached the accessed page of my website (referrer), iv) the subpages accessed from the website, v) the time spent on the website, and vi) the frequency with which the website is accessed. Google states that it will not associate your IP address with any other data held by Google. The legal basis for the processing is your consent in conjunction with our legitimate interest.

PIXEL COOKIES AND TAGS

We use so-called Pixel Cookies and Tags (“Pixel Cookies”). A Pixel Cookie is an advertising tool and typically consists of a JavaScript code snippet that allows us to understand and track visitors‘ activity on our website. For this purpose, Pixel Cookies collect and process information about visitors of our website and the device used (so-called event data).

Event data collected through Pixel Cookies is used for targeting our advertisements and improving ad delivery and personalized advertising. For this purpose, the event data collected on our website by means of Pixel Cookies is transmitted to the relevant operator of the Pixel Cookie and in part, also stored on your device. However, this only happens with your consent, and we and the relevant operator of the Pixel Cookie are considered joint controllers. Nonetheless, for the subsequent processing of the transmitted Event Data, the relevant operator of the Pixel Cookie is the sole controller.

For more information about how the relevant operator of the Pixel Cookie processes personal data, including the legal basis on which they rely on and how you can exercise your rights against, please refer to the following Privacy Policies: Facebook and Instagram.

ONLINE ADVERTISING

Google Ads

We use Google Ads, an online advertising service provided by Google. Google Ads enables us to show advertisements in the Google search engine or on third-party websites when the user enters certain search terms on Google (keyword targeting). Furthermore, targeted advertisements can be shown on the basis of user data available to Google (e.g. location data and interests) (target group targeting). With the help of Google Ads, we can evaluate this data quantitatively, for example, which search terms have led to the display of our advertisements and how many ads have resulted in corresponding clicks. The use of this service is based on your consent.

Google Ads Remarketing

We also use the remarketing functions Google Ads. Google Ads Remarketing allows us to assign people who interact with our advertisements and website to specific target groups and to display interest-based advertising to them within the Google advertising network.

Further, the advertising target groups created by us using Google Ads Remarketing can be linked to Google’s cross-device functions. This means that interest-based, personalized advertising (that is advertising that has been adapted to you depending on your previous usage and surfing behavior) can also be displayed on another of your end devices (e.g. tablet or PC). The use of this service is based on your consent.

Google Conversion Tracking

We also use Google Conversion Tracking. With the help of Google conversion tracking, we and Google can recognize whether the user has performed certain actions. For example, we can evaluate which buttons on our website were clicked how often and which products were viewed or purchased particularly frequently. This information is used to create conversion statistics. We also learn the total number of users who clicked on our ads and what actions they took. We do not receive any information with which we can personally identify the user. Google itself uses cookies or comparable recognition technologies for identification. The use of this service is based on your consent.

OPTING OUT

Google Analytics

You can disable tracking by Google Analytics with future effect by downloading and installing the Google Analytics Opt-out Browser Add-on for your current web browser following this link http://tools.google.com/dlpage/gaoptout?hl=en.

Facebook

If you do not wish to participate in usage-based advertising through Facebook you can object here: https://www.facebook.com/settings?tab=ads

Instagram

If you do not wish to participate in usage-based advertising through Instagram you can change your ad settings by following these instructions: https://help.instagram.com/911879456838933

General

If you do not wish to participate in our advertising personalization or retargeting/tracking you can object to behavioral advertising at the following websites: Your Online Choices, Digital Advertising Alliance of Canada, Network Advertising Initiative, AdChoices and the European Interactive Digital Advertising Alliance (Europe only)

HOW CAN YOU MANAGE COOKIES?

Browser control

Most browsers allow you to control cookies through the cookie settings, which you can customise to consent to the use of cookies. You can also check and delete cookies with most browsers. To do so, please refer to your browser manufacturer’s documentation by following the link relevant to you Google Chrome, Mozilla Firefox, Microsoft Edge, Opera, Safari.

Pop-up consent tool

When you visit our website for the first time, you will be presented with a pop-up cookie setting window. This pop-up is a consent tool and allows you to indicate your preferences regarding cookies. You can accept or reject them or view this Cookie Policy before giving your consent to cookies or rejecting them. This allows you to make an informed decision about the cookies we use. You are free to accept or reject cookies but note that browsing our website may be less user-friendly and relevant content may be affected after you reject them.

Regardless of your initial decision, you may from time to time withdraw your consent or adjust your preferences through browser control settings, clearing your cookie folder, or by changing your preferences in our Pop-Up Consent Tool.

VALIDITY AND QUESTIONS

This Cookie Policy was last updated on Friday, 19th of April, 2024, and is the current and valid version. However, we want to point out that from time to time due to actual or legal changes a revision to this Cookie Policy may be necessary. If you have any data protection questions, please feel free to contact us.

 

We are pleased that you are visiting our website at www.pixllove.com and www.pixllove.de. Data protection and data security when using our website are very important to us. We would therefore like to inform you which of your personal data we collect when you visit our website and for what purposes it is used.

BACKGROUND

This Privacy Policy describes our privacy practices in plain language, keeping legal and technical jargon to a minimum, to make sure you understand the information provided. However, to achieve this objective we would like to explain to you the following concepts.

  1. What is Personal Data?

Personal Data is any includes information relating to an individual who can be identified or who is identifiable, directly from the information in question; or who can be indirectly identified from that information in combination with other information.

  1. What is Processing?

„Processing“ means and covers virtually any handling of data.

WHAT LAW APPLIES

We will only use your Personal Data in accordance with the applicable data protection laws, in particular the UAE`s Federal Decree Law No. 45 of 2021 (“Law No. 45”) and the EU’s General Data Protection Regulation (“GDPR”), and of course only as described in this Privacy Policy.

WHO IS RESPONSIBLE

The Data Controller is Pixllove Social Media Applications Development And Management L.L.C of Office no 1 F01, Al Murar, Dubai, United Arab Emirates (“Pixllove”, “we”, “us”, or “our”). Please direct any questions you may have to info@pixllove.com, call us on +971 52 993 7054 or write to us at the above address.

DATA COLLECTION

All Personal Data that we obtain from you will only be processed for the purposes described in more detail below. In particular, we collect Personal Data only if:

  • you have given your consent;

  • the data is necessary for the fulfillment of a contract / pre-contractual measures;

  • the data is necessary for the fulfillment of a legal obligation; or

  • the data is necessary to protect the legitimate interests of our company and business.

DATA RETENTION

We process and store your Personal Data only for the period of time required to achieve the respective processing purpose or for as long as a legal retention period exists (in particular commercial and tax law in accordance with the UAE’s Commercial Law and Fiscal Code and others for up to 8 years). Once the purpose has been achieved or the retention period has expired, the corresponding data is routinely deleted.

DATA WE COLLECT

  1. Provision and use of the website

When you visit our website, we collect the Personal Data that your browser automatically transmits to our server. This is technically necessary for us to display our website and to ensure its stability and security. In this sense, we collect the following data: i) IP address of the requesting computer, ii) Date and time of access, iii) name and URL of the file accessed, iv) website from which the access was made (referrer URL), v) browser used and, if applicable, the operating system of your device as well as the name of your access provider. The legal basis is our legitimate interest.

  1. Hosting

The hosting services used by us for the purpose of operating our website is 1&1 IONOS SE In doing so 1&1 IONOS processes inventory data, contact data, content data, usage data, meta data and communication data of customers, interested parties and visitors of our website and services, on the basis of our legitimate interests.

  1. Content Management System

We also use the Content Management System (CMS) of WordPress by Automattic Inc to publish and maintain the created and edited content and texts on our website. This means that all content and texts submitted to us is transferred to WordPress. This represents a legitimate interest.

  1. Cookies

We use so-called cookies on our website. Cookies are pieces of information that are transmitted from our web server or third-party web servers to your web browser and stored there for later retrieval. Cookies may be small files or other types of information storage. As set out in Law No. 45 and the EU`s Privacy and Electronic Communications Directive (“PECD”), we need to obtain consent for the use of Non-essential Cookies. For further information on the cookies we use, please refer to our Cookie Policy. The legal basis for processing is our legitimate interest and your consent.

  1. Cookie consent

Our website uses a cookie consent tool, to obtain your consent to the storage of cookies and to document this consent. When you enter our website, the following Personal Data is transferred to us: i) Your consent(s) or revocation of your consent(s); ii) Your IP address; iii) Information about your browser; iv) Information about your device; v) Time of your visit to our website. The basis for processing is our legitimate interest and your consent.

  1. Economic analyses and market research

For business reasons, we analyze the data we have on web and server traffic patterns, website interactions, browsing behavior etc. The analyses serve us alone and are not disclosed externally and processed using anonymous analyses with summarized and or anonymized values. For this purpose we use Google Analytics and Facebook Pixel. The legal basis is our legitimate interest and your consent. For further information, please refer to our Cookie Policy.

  1. Contacting Us

We offer you the opportunity to contact us using various methods. We collect the data you submit such as your name, email address, telephone number and your message in order to process your enquiry and respond to you. The legal basis is both your consent and contract.

  1. Testimonials

Within the Testimonial section, we may display certain Personal Data, share certain details, knowledge and insights. When you approve and submit your Testimonial to us your consent is obtained, and you have choices about the information in your Testimonial. The basis for processing is your consent.

  1. Affiliate Registration

Affiliate Registration requires some Personal Data and the acceptance of our Affiliate Program Agreement. The following information is collected and stored by us: First Name, Last Name, Email. Full registration is necessary to use our Affiliate services. The processing of your Personal Data is based on your consent.

  1. Administration

We process data in the context of administrative tasks as well as organization of our business, and compliance with legal obligations, such as archiving. In this regard, we process the same data that we process in the course of providing our contractual services. The processing bases are our legal obligations and our legitimate interest.

  1. Data management and customer support

For optimal customer support, we use first name, last name, e-mail address, and the data related to your contract with us. Your data will be stored on our website and or our customer relationship management system provided by Hubspot. This data processing is based on our legitimate interest in providing our service.

  1. Careers and Applications

If you apply for a role or job, we process the information we receive from you as part of the application process, e.g., through your letter of application, CV, references, correspondence, telephone, or verbal details. In addition to your contact details, information about your education, qualifications, work experience and skills is particularly relevant to us.

Your data will initially be processed solely for the purpose of carrying out the application process. If your application is successful, it will become part of your personnel file and will be used to carry out and terminate your employment and will be deleted in accordance with the rules applicable to personnel files. If we are unable to offer you employment, we will continue to process your data for up to six months after sending the rejection in order to defend ourselves against any legal claims, in particular alleged discrimination in the application process.

The legal basis for processing data during the application process is the initiation of a contract and, if you have given your consent, for example by sending us information that is not necessary for the application process, it is consent. The legal basis for data processing after a rejection is our legitimate interest.

As a rule, we do not require any special categories of Personal Data for the application process. We ask you not to provide us with any such information from the outset. If such information is relevant to the application process, we process it together with your other data. Your data will not be used by us for automated decision-making or profiling, nor will it be passed on to third parties. Your data will be processed by us or on our behalf.

You are not obliged to provide us with Personal Data. However, we can only assess your suitability for the respective position under consideration if we receive information in particular about your education, work experience and skills, and we cannot include you in the application process without providing your contact details.

ADVERTISING

We would like to show you interesting advertising outside of our website and use various third-party tools and cookies for this purpose. These collect and process information about your activities on our website – for example, which products you are interested in or which pages you visit. By knowing what you are looking for and how you use our website, we can adapt our advertising to your needs. And thus increase the likelihood that you will also be shown suitable and interesting advertising outside our website.

We also analyze this data to evaluate the relevance of the advertisements and to optimize the advertisements for you. Through the tools, your browser regularly establishes a connection to the server of the tool provider when you visit our website. For some tools, we have no direct influence on what data is processed by the providers. The following personal data may be processed by third-party providers i) HTTP header information (e.g., IP address, web browser, website URL, date and time); ii) measuring pixel-specific data (e.g., pixel ID and cookie ID); and iii) additional information about visits to our website (e.g., orders placed, products clicked on). The legal bases for processing are our legitimate interest and your consent in case of cookies.

MARKETING

Insofar as you have given us your separate consent to process your data for marketing and advertising purposes, we are entitled to contact you for these purposes via the communication channels you have given your consent to.

You may give us your consent in a number of ways including by selecting a box on a form where we seek your permission to send you marketing information, or sometimes your consent is implied from your interactions or contractual relationship with us. Where your consent is implied, it is on the basis that you would have a reasonable expectation of receiving a marketing communication based on your interactions or contractual relationship with us.

Direct Marketing generally takes the form of email using the service provider MailerLite Ltd but may also include other less traditional or emerging channels. These forms of contact will be managed by us, or by our contracted service providers. Every directly addressed marketing sent or made by us or on our behalf will include a means by which you may unsubscribe or opt out.

SOCIAL MEDIA

a) General

We are present on social media on the basis of our legitimate interest (currently Facebook and Instagram, YouTube (Google LLC), TikTok, X (formerly Twitter), WhatsApp and Telegram). If you contact or connect with us via social media, we and the relevant social media platform are jointly responsible for the processing of your data and enter into a so-called joint controller agreement. The Personal Information collected when contacting us is to handle your request and the bases are both your consent and our legitimate interest.

b) Market research and advertising

In addition, your data may be processed for market research and advertising purposes. For example, usage profiles can be created from your usage behavior and the resulting interests. This allows, for example, advertisements to be placed within and outside the platforms that presumably correspond to your interests. The legal basis is our legitimate interest.

c) When you visit our profiles and interact with us and others

When you visit our social media profiles, we, as the operator of the profile, process your actions and interactions with our profile (e.g., the content of your messages, enquiries, posts or comments that you send to us or leave on our profile or when you like or share our posts) as well as your publicly viewable profile data (e.g., your name and profile picture). Which Personal Information from your profile is publicly viewable depends on your profile settings, which you can adjust yourself in the settings of your social media account. The legal basis is our legitimate interest and your consent.

DATA SHARING

In certain cases, it is necessary to transmit the processed Personal Data in the course of data processing. In this respect, there are different recipient bodies and categories of recipients.

  1. Internal

If necessary, we transfer your Personal Data within Pixllove. Of course, we ensure that your data is processed properly. Access to your Personal Data is only granted to authorized employees who need access to the data due to their job, e.g., to provide our services or to contact you in case of queries.

  1. External bodies

Personal Data is transferred to our service providers in the following instances:

  • in the context of fulfilling our contract with you,

  • to use marketing services and to advertise our services online,

  • to communicate with you,

  • to provide our website, and

  • to state authorities and institutions as far as this is required or necessary.

  1. International transfers

We may transfer your Personal Data to other companies as necessary for the purposes described in this Privacy Policy. In order to provide adequate protection for your Personal Data when it is transferred, we have contractual arrangements regarding such transfers. We take all reasonable technical and organizational measures to protect the Personal Data we transfer.

DATA SECURITY

Our website uses SSL or TLS encryption to ensure the security of data processing and to protect the transmission of confidential content, such as orders, login data or contact requests that you send to us. We have also implemented numerous security measures (“technical and organizational measures”) for example encryption or need to know access, to ensure the most complete protection of Personal Data processed through our website.

Nevertheless, internet-based data transmissions can always have security gaps, so that absolute protection cannot be guaranteed. And databases or data sets that include Personal Data may be breached inadvertently or through wrongful intrusion. Upon becoming aware of a data breach, we will notify all affected individuals whose Personal Data may have been compromised as expeditiously as possible after which the breach was discovered.

YOUR RIGHTS AND PRIVILEGES

  1. Privacy rights

You can exercise the following rights:

  • Right to information

  • Right to rectification

  • Right to object to processing

  • Right to deletion

  • Right to data portability

  • Right to withdraw consent

  • Right to complain to a supervisory authority

  • Right not to be subject to a decision based solely on automated processing.

If you wish to exercise any of your rights, please contact us.

  1. Updating your information and withdrawing your consent

If you believe that the information we hold about you is inaccurate or request its rectification, deletion, or object to its processing, please do so by contacting us.

  1. Access Request

In the event you want to make a Data Subject Access Request, please contact us. We will respond to requests regarding access and correction as soon as reasonably possible. Should we not be able to respond to your request within thirty (30) days, we will tell you why and when we will be able to respond to your request. If we are unable to provide you with any Personal Data or to make a correction requested by you, we will tell you why.

  1. Complaint to a supervisory authority

You have the right to complain about our processing of Personal Data to a supervisory authority responsible for data protection. However, we would appreciate the opportunity to address your concerns before you contact any supervisory authority.

  1. What we do not do

  • We do not request Personal Data from minors and children;

  • We do not process special category data without obtaining prior specific consent;

  • We do not use Automated decision-making including profiling; and

  • We do not sell your Personal Data.

VALIDITY AND QUESTIONS

This Privacy Policy was last updated on Friday, 19th of April, 2024, and is the current and valid version. However, from time to time changes or a revision to this policy may be necessary.

If you feel that the above is not sufficient or if you have any queries as regards the collection, processing or use of your information we are looking forward to hearing from you. We will make every effort to reply as soon as possible and take into consideration any suggestions from your end.